Contact Us
Questions about an order, a product, or one of our sleep hair accessories? Our customer care team is here to help.
We Are Here to Help
At traylisse, we believe a great customer experience begins with thoughtful attention and straightforward support. Whether you have a question about your order, need more information about a product, or simply want to share your feedback, our team is here to assist you.
Our collections include heatless curling accessories, silk and satin sleep bonnets, soft scrunchies, sleep headbands, hair wraps, silk pillowcases and nighttime beauty essentials. If you need help with product details, materials, sizing, hair type suitability, care information or general use guidance, feel free to contact us.
How to Reach Us
Contact Our Team
For questions about orders, shipping, product information, returns, website issues or general inquiries, please contact us using the email address or form below.
traylisse is an online sleep hair accessories and nighttime beauty essentials retail brand operated by Chengdu Xiyun Jihe Network Technology Co., Ltd.
How Can We Help?
Use the form below to send us your question. If your message relates to an existing order, including your order number will help us review your request more efficiently.
Quick Assistance
Track Your Order
→Once your order ships, tracking information will be sent to the email address used at checkout so you can follow the progress of your package.
Returns & Exchanges
↻If you need help with a return, exchange or refund, please contact us within 30 days of receiving your order and review our Refund Policy for the applicable eligibility requirements and instructions.
Product Care & Use Guidance
✦Need more information about a sleep bonnet, heatless curling set, silk scrunchie or other nighttime accessory? Send us the product name and your question, and we will help with available product details, materials, sizing, suitability for different hair types, fabric care instructions and general use guidance.
A Little More Comfort for Every Night.
We are here to help with the details that make your traylisse experience easier — from product questions and order support to shipping, returns and general guidance about our sleep hair accessories.
Whether you are choosing a soft sleep bonnet, discovering heatless curling accessories, finding a comfortable hair tie or looking for fabric care and styling guidance, our customer care team is ready to assist.