FAQ

What materials are traylisse products made from?

traylisse sleep hair accessories are selected and developed using materials appropriate to the function, comfort, appearance and intended use of each design. Depending on the product, our collections may include silk, satin, polyester satin, cotton, soft elastic fabrics, foam components and other textile or decorative materials.

Our collections include heatless curling ribbons and rods, silk and satin bonnets, soft scrunchies, sleep headbands, hair wraps, pillowcases and nighttime beauty accessories. Materials, fabric composition, finishes, construction methods and decorative details may vary from product to product. Please refer to the relevant product page for information about a particular item.

Are traylisse sleep hair accessories designed for everyday use?

Yes. Our collections are selected with everyday nighttime comfort, gentle hair styling and personal beauty routines in mind. Depending on the design, traylisse accessories may help keep hair comfortably arranged during rest, provide a convenient alternative to heat-based curling methods or complement your everyday hair care routine.

Specific fit, comfort, styling results, materials and recommended usage may vary by product, hair type, hair length and individual preferences. Please review the applicable product information and instructions before use.

How should I care for my traylisse sleep hair accessories?

To help maintain the softness, appearance and condition of your traylisse sleep hair accessories, we recommend following the care instructions provided for each individual product.

Depending on the material, gentle hand washing with mild detergent and cool water may be appropriate. Avoid harsh chemicals, bleach, excessive heat or abrasive cleaning methods that may damage delicate fabrics, elastic components or decorative details. Care requirements may differ between silk, satin, cotton, polyester blends and other materials.

How can I help prevent damage to my sleep hair accessories?

To help preserve your accessories, avoid excessive stretching, pulling, friction, high temperatures and prolonged exposure to harsh chemicals. Handle delicate silk and satin fabrics carefully, and avoid forcing elastic or fastening components beyond their intended range.

Store products in a clean, dry place when not in use. Follow product-specific washing and drying instructions to help preserve the fabric texture, shape and functionality of your sleep bonnets, heatless curling tools, scrunchies and other accessories.

How long will it take to receive my order?

We typically require 1–3 business days to prepare and package your order.

Standard shipping usually takes 5–12 business days depending on your location. Once your order has shipped, tracking information will be sent to the email address provided at checkout.

What happens if my order arrives damaged?

Please inspect your order when it arrives. If a sleep bonnet, heatless curling set, scrunchie, pillowcase or other accessory is damaged, defective, broken, missing components or different from what you ordered, contact us within 48 hours of delivery.

Please include your order number together with clear photos of the affected product and its packaging. Our customer care team will review the issue and provide an appropriate solution as quickly as possible.

How can I track my order?

Once your order has been shipped, tracking information will be sent to the email address used at checkout. You can use the tracking information provided to follow the progress of your shipment.

Can I return my traylisse sleep hair accessories if they do not meet my expectations?

Yes. From the date you receive your order, you have 30 days to request an eligible return.

Returned sleep hair accessories must be in brand-new, unused condition and include their original packaging, accessories and any included materials. For hygiene reasons, items that have been worn, used, washed or otherwise made unsuitable for resale may not qualify for a change-of-mind return, subject to applicable consumer law. Please contact our customer care team before sending anything back.

Can I exchange my sleep hair accessories for another available option?

Yes. Exchanges are available for eligible unused products within the applicable 30-day return period, subject to product availability and our Refund Policy.

If you would like another available size, color, fabric, design or other eligible option, please contact our customer care team before returning the original product so we can review your request and provide the appropriate exchange instructions.

Where should I send my return or exchange?

Approved returns and exchanges are processed through our return facility in China.

Please contact our customer care team before sending any product back. The exact return address will be provided after your return or exchange request has been reviewed and approved.

Please do not send returns to our registered business address unless our customer care team specifically instructs you to do so.

Are any products not eligible for return?

Certain products may not be eligible for change-of-mind returns, including gift cards, customized or personalized hair accessories and certain used or unsealed hygiene-sensitive items, except where applicable consumer law requires otherwise or a covered defect exists.

Please review our Refund Policy for complete return eligibility requirements and exclusions.

How long does it take to process a refund?

Once we receive and inspect an eligible returned product, traylisse will process the approved refund within 3–5 business days.

When will my refund appear in my account?

Approved refunds are issued to the original payment method. After traylisse processes the refund, your bank, card issuer or payment provider may require an additional 5–10 business days to post the funds to your account.